Reference

What You Agree To When You Use 3333app

These terms set out the conditions under which your account operates on 3333app — covering eligibility, wallet use, and your rights as an account holder.

Eligibility by RegionbKash, Nagad, Rocket Wallet RulesAccount Holder RightsData Handling PolicyContact and Dispute Paths
3333app What You Agree To When You Use 3333app
HOW WE PROTECT YOU

Data, Security and Your Account Rights

Data We Hold We store your registered name, contact number, and wallet identifiers — bKash, Nagad, or Rocket — for account verification and transaction matching. We do not sell this data to third parties.
Cookie and Session Use We use session cookies to keep your account logged in on mobile and desktop. You can clear these from your browser at any time; doing so will end your active session and require a fresh login with OTP.
Account Security Steps Every login triggers an OTP to your registered number. If you receive an OTP you did not request, contact support immediately through live chat and we will lock the account within minutes.
Requesting Changes or Deletion To update your registered wallet number or request full account deletion, submit a request via email support with your current registered contact. We process these within a reasonable period after identity confirmation.
LEGAL SUPPORT CONTACT

Reach Us About Account or Legal Queries

Live Chat Open the chat widget from your account dashboard to raise a legal or account query directly. Our team reviews account-related cases and responds within the session where possible.
Email Support Send detailed account or legal queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account without delay.
Account Help Centre The Help Centre in your account settings covers common legal questions — wallet verification steps, account closure requests, and how to submit a formal dispute.

Common Legal and Account Questions

These are the questions we hear most often about account terms, data rights, and eligibility. If your question is not here, reach us through live chat or email.

Eligibility depends on your local law and the region you access from. We serve supported areas of Bangladesh, but it is your responsibility to confirm that using the platform is lawful where you are located.

Any settled wallet balance is returned to your registered bKash, Nagad, or Rocket number after account closure is confirmed. Open rounds are settled first before the balance is released.

Yes. Send a data request to our support email with your registered contact number. We will compile and share the account data we hold within a reasonable period after verifying your identity.

You have 14 days from the suspension notice to raise a dispute. Contact us via live chat or email, reference your account number, and our team will review the case and respond with a decision.

We do not sell or share your bKash, Nagad, or Rocket wallet identifiers with third parties. They are used solely for transaction matching and account verification within our platform.

Submit a closure request via email support. Include your registered number for identity confirmation. We process closures after all open rounds settle and return your remaining balance to your registered payment method.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.